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Artificial intelligence is rapidly changing the way organisations design, deliver and improve digital services. In this insightful video, GOSS explores how AI can be applied in practical ways to enhance service delivery, helping organisations create more intuitive user experiences, reduce manual effort and improve access to information.
The session examines how AI can support both citizens and public sector service teams, while also considering the importance of responsible implementation, governance and maintaining a human-centred approach. Rather than focusing solely on the technology itself, the discussion highlights how organisations can use AI to deliver more efficient, responsive and accessible services.
Whether you're beginning your AI journey or exploring new ways to modernise digital services, this video provides valuable insight into how emerging technologies can support better outcomes for both organisations and the people they serve.
